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Account access

When I attempt to access my account thru a retailer in store, I can't. I visited a Verizon store and had the same problem. I am a wireless rep and I access Verizon accounts all day long and never have an issue. Can anyone please tell me how to fix this so I can add a line in store?

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jav6

@Gma81
wrote:
When I attempt to access my account thru a retailer in store, I can't. I visited a Verizon store and had the same problem. I am a wireless rep and I access Verizon accounts all day long and never have an issue. Can anyone please tell me how to fix this so I can add a line in store?

Seems like since you're a 'Verizon wireless rep' the account you're trying to access might be 'special' with restrictions. You might need to contact your internal Verizon Technical Support for help instead of this Customer Forum.

SynthpopAddict

Your account is a business account of some type, which the CS reps who hang out in these forums cannot access (don't know why that is, but they have mentioned it elsewhere). If you do not have a dedicated Verizon contact person managing your account, go to the Business section of the Verizon website and look up the assorted business support numbers for the one which suits you the best.

Verizon_Support

Hello Gma81. I'd be happy to help look into the options. I'm sending you a Private Note to review them with you.

-James

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