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Has anybody been able to redeem Amazon Fire TV 65" Omni Series 4K offer for new Verizon mobile customer who purchased a select 5G smartphone on Unlimited Ultimate or Unlimited Plus.
Hello, being on top of your service is crucial, especially if you are managing your Amazon Fire TV offer. Verizon is here to help.
Let's gather more details. When was the smartphone purchase made? Do you recall the offer terms & conditions? Do you remember the redemption process?
~Gilbert
I bought a phone on December 23 and received it on December 26. I was also told that to get the TV offer, I would forfeit the promotion, which is completely false advertising. I am considering filing a complaint with the FCC for false advertising. I have screenshots and screen recordings of when I placed the order, which clearly state the promotion and its fine print
Thanks for sticking in here with us so we can review the promotional offer for you. Please reply to the provate message that will follw so we can collect additional account specific details in a secure chat.
-Deb
Were you able to ever redeem the offer? I’m having issues redeeming it and it seems like customer support cannot give me an exact reason to why I cannot. I just get told to wait and it should appear in a few days, which it never does.
Hi JWhite, thank you for letting us know you're having trouble with the redemption. Are you able to see the tile or have you already claimed it and just not received it?
-Melissa
No, it is not showing at all and it’s been over 30 days but no one is able to help.
JWhite5, we want to make sure this is taken care of for you, and we're going to do everything we can to help you. We're sending you a Private Message so we can make sure this is resolved ASAP.
~Jesse
I am having the same problem it's been 30 days now and the tile has disappeared from the app it was there until 3 days before the 24th and it said redeem on the 24th now it's just gone and iv received no emails
Me as well I’m currently on the phone with Verizon loyalty and they are also confused why I had to wait 30 days , they said it should have been right away or right after setting up the Verizon app , and nobody in the store is aware of anything
Oh no, we are sorry to read that you had this issue redeeming your promotion. If you still need assistance, let us know, and we'll be happy to further look into this.
~Freddy
This issue was never resolved and I’m extremely frustrated by the delay in action. Is there anything that you can still do to remedy this error
@iffyahmed wrote: This issue was never resolved and I’m extremely frustrated by the delay in action. Is there anything that you can still do to remedy this error
iffyahmed, We understand how important it is for our customers to receive all of their eligible promotional offers. We are here to help and investigate your concerns further. We will be reaching out in Private Message to gather some additional information.
-Andi
I was thinking about taking advantage of this offer. Did you get the tv? Knowing what you know now, would you take advantage of the offer?
It also won’t let me either
Hey there, Mrsrubyrogers76, we want to help make sure you're able to redeem your offer! Can you let us know what issue you're running into? What device was purchased to qualify for this promotion? When was the purchase completed?
-Lauren
Same thing happened to me it was there yesterday on the fifth I was supposed to redeem it today the 6 but it disappeared
Oh, no! We are truly sorry to see you in this dilemma. We know the importance of managing your promotional offer. Verizon is here to help.
For more details on this deal, check out our FAQs: http://spr.ly/66039cr71.
We sent you a Private Message. Please review at your earliest convenience.
I have my redeem code, and when I put it in on the Amazon site it goes through but then Amazon is still trying to charge me $593 for the tv when it’s supposed to be free, should I cancel and start over ?Because I shouldn’t be getting charged for it.
Luckily I moved my money into my savings or Amazon would’ve ended up trying to get over as usual.
Hey, Rasheed327, we can take a closer look at your offer to see what's going on. So we can best asssist, we will be reaching out via Private Message.
I’m having this same problem and the representative I’m working it is not helping at all and has had me on hold for 10 minutes straight
I am also having this issue. I went with verizon to get the TV, but if I am not able to I will be closing the account and returning the phone.
akks978, we're sorry about the issues you're having with your redemption. We want you to get your hands on that Amazon Fire TV ASAP and we're sending you a DM so we can help.
Mine was supposed to be able to be redeemed on the 27th but the tile disappeared. I received an email that says that it’s available and click the redeem now and it just takes me back to the my Verizon app with no tile.
We're here to help with your concern. Are you accessing your account through the app or our site? ~Peter
Both and received this email.
@Brandonf82 wrote: Both and received this email.
Gotcha, so the first thing in these situations I always recommend signing out of My Verizon. Clear your cache and cookies in your browser. Once that's done, do a fresh sign-in. Make sure you're signing in as an Account Owner or Manager as well. If you're still having issues with seeing the redemention tile under Make the Most of Your Plans, I also suggest trying to open the link via private browser or incongito window. Please give those a try, and let us know if you need some further assistance.
-John
Same thing no tile to click on.
Would love to get this taken care of I have tried all the tips given I see the vix offer but not the tv. Wouldn’t it be easier to just email me the code to redeem?
We don't want you to miss out on this great deal! To better assist you, we will be sending you a private message.
I also have been waiting and have not received the TV. I am extremely frustrated. Customer Service Support doesn't know what I am talking about even though I have screenshots of the promo when I ordered.
amovako, we don't want you to be without your Amazon Fire TV, and we definitely know what promo to look for. We're sending you a Private Message shortly.
Yeah, I just got the email about it but there is no tile mentioning the deal. Customer service is down or something, Im starting to believe this offer doesn't exist.
We value your time and we are here to help. We sent a Private Message to further assist you.
~Geo
For those of you looking for updates! Beware! I received a code in the email and when I went to use it it shows redeemed. After submitting a new support request I was told that because it shows redeemed I cannot get a new code even though I had all screenshots of not having placed an order and the errors it produced when trying. Then the support agent just stopped responding. Great customer service there and a great way to lose customers as I bought 2 new iPhones and can’t get this promotion!
I’m having the same issue, I have reached out a couple times too the first time the woman was very pleasant and help me set up the promotion and told me I would receive an email in 60 day with the code to order the tv. It’s been past 60 days and when I reached out the second time the agent didn’t even know what I was talking about and was on hold for over an hour and still have no information about it.
Hey there, Bwerneth89, we want to help make sure this concern is resolved for you once and for all! So we can best assist, we will be reaching out via Private Message.
