I called in on March 14 because my three years was ending in April to see my options for a cell phone. It was a month before my actual ending .The representative that explain about my options, the different fees and activation I proceeded to switch over from my phone with paying all of this and still having fees and a activation fee The representative explained that before everything was finalized. I asked him about a credit fhe give me a third credit I asked for 50 he said he could grant that.The representative also said well if you do a bundle, you’ll pay 149 for your Internet And my Internet with T-Mobile. I was hesitated about switching but when he offered the Netflix which I’m currently paying for a max and a $200 gift card that finalized the deal .The representative said you have to have the service ,for at least 30 to 45 day The representative said then you’ll get a gift card to your app He never explain that you use it within 60 days or will expire. He barely explain where it was coming from without me asking questions I called back I found out I can’t get the gift card has expired. It was not explain that also I used to already get Hulu so I noticed that I was being charged for Hulu. He said I’d be credited back so I see that there’s a lot of disc discrepancies on what he told me and what was actually promised. I called back they’re telling me it expired.I stated That’s not good enough I would’ve never switched my Internet under false pretenses ,you in the business of giving you also in the business of informing The right information for a client that doesn’t know your rules and regulations. I just want my gift card that I was promised that I switched over my Internet because of that I should’ve been explained the right information
Hello, amaon49, we're glad to hear that you decided to switch to Verizon and know it's important that you receive your promotional gift card. So we can better assist, we will be reaching out via Private Message.
-Lauren
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