Billing Information-- Details aren't correct

NeilE
Newbie

I'm struggling to understand the details behind my Verizon bill.  I asked for the detailed information that shows origination location and destination.  This data is what the commonwealth of Massachusetts is using to ascertain my location as I'm presently being audited.  Around the time that the phone uses WiFi calling, it lists some calls as originating from Boston, even though I was in florida.  I have the examples below.  It's not possible for me to be in Boston at 9:58AM and then to be in Juno Beach, FL at 10:32AM.  Can somebody help me...

 

DateTimeNumberOriginationDestinationMin.
Dec 99:06 AM203.xxx.xxxxxWiFi CLNew Haven, CT19
Dec 99:58 AM561.xxx.xxxxBoston, MAIncoming, CL1
Dec 910:32 AM888.xxx.xxxxJuno Beach, FLToll-Free, CL44
Dec 911:50 AM561.xxx.xxxxJuno Beach, FLIncoming, CL1
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vzw_customer_support
Customer Service Rep

We're sorry about the confusion with those calls. Calls made via Wi-Fi Calling are placed as if you were making that call from the address you registered when you signed up for Wi-Fi Calling. Is your registered address in Boston, MA by any chance? If so, that would explain how it's showing up there.

~Jesse

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