Ive been with Verizon for almost 10 years with no issues or negative marks on my account, I have 8 lines. After trading in a device by mail I was billed for the device not being received. I used the shipping box and label Verizon provided and dropped of with the carrier. After 3 weeks and hours being on the phone trying to resolve this issue they submitted a ticket. The normal bill was paid on time in full, I was told my service wouldn't be interrupted due to the device charge on the account because ive taken all of the necessary steps. Well on CHRISTMAS EVE evening my account was suspended with no way to speak to anyone. I currently have a son deployed in the Middle East who calls me using Verizons services. I have been pushed from one Verizon to the next both on the phone and in the store. I was given one option and that was to pay the $500 to restore services. All because the shipping carrier lost the device I turned in. Verizon couldn't even provide the tracking number that they sent me to return the device but is still holding me accountable and has since then tacked on unnamed fees to my account. Ive never seen such lack of professionalism or support from a company that ive been loyal to for many years. Im currently sitting on hold after being disconnected 3 times trying to speak to someone. Needless to say I will be switching to AT&T tomorrow.
I'm sorry to hear that your device return was not the expereince you were expecting or deserve. Please let us know if you are still in need of assistance.
-Melissa
Did anyone ever tell you what happened with the ticket? Or, if you can find the tracking number for the package in your My Verizon account, contact the shipper and file a claim with them if it's showing as not shipped. Another thing I've heard of is packages going to the Whiteland, IN warehouse and somehow sitting out there in limbo for a long time, causing people to not get their trade-in credits.
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