Call filter plus stuck in checking account status

My call filter app is stuck in checking account status. I have call filter plusvon my account. I have disabled it and re- enabled it, checked all permissions on on and restarted my phone but nothing is working. I tried to connect via chat but was on hold for an agent to connect for about 30+ minutes so I eventually left the chat.

Accepted answers

Fdbk

Hi, the Verizon Call Filter team can be directly reached by their support email address Callfilter@verizonwireless.com. This information is found on the Play Store 'App support' section. They would be the best avenue to get support.

https://play.google.com/store/apps/details?id=com.vzw.ecid&hl=en_US

Moderators Note: Please try troubleshooting the app by uninstalling and reinstalling. If that doesn't work please email support: Callfilter@verizonwireless.com.

All comments

SynthpopAddict

Is this a new phone you're trying to set up the Call Filter Plus app on, or is it the app has suddenly quit working? If it's a new phone which is not a Verizon variant phone, then no Verizon apps except My Verizon will work on it.

Verizon_Support

I hope this link can help you. https://www.verizon.com/support/setup-call-filter-ios-video/

~Jorge

Fdbk

CAM64

Not a new phone. The app just quit working one day.

Kishunda86

Mines is doing the same thing was there a resolve? Verizon doesn't seem to know anything and the trouble shooting has been horrid

Kearawill1122

Sounds frustrating! Sometimes apps like Call Filter Plus can hang during account verification. Double-check your network connection, clear the app cache, and if that doesn’t help, reaching out to support again or reinstalling might be the best next step.

Verizon_Support

Please look out for a PM, we want to help you troubleshoot your issue.

-Luis

Rcbrawn07

I have same issue. I tried several different things to fix and nothing is working.