Call filter plus stuck in checking account status

[CAM64]

My call filter app is stuck in checking account status. I have call filter plusvon my account.  I have disabled it and re- enabled it, checked all permissions on on and restarted my phone but nothing is working.  I tried to connect via chat but was on hold for an agent to connect for about 30+ minutes so I eventually left the chat.

[SynthpopAddict]

Is this a new phone you're trying to set up the Call Filter Plus app on, or is it the app has suddenly quit working?  If it's a new phone which is not a Verizon variant phone, then no Verizon apps except My Verizon will work on it.

[CAM64]

Not a new phone. The app just quit working one day.

[vzw_customer_support]

Please look out for a PM, we want to help you troubleshoot your issue.

-Luis

[Rcbrawn07]

I have same issue. I tried several different things to fix and nothing is working. 

[vzw_customer_support]

We are here to support you. Sending you a Private Message now.

-Cryssie

[vzw_customer_support]

I hope this link can help you. https://www.verizon.com/support/setup-call-filter-ios-video/

~Jorge

[Fdbk · Accepted solution]

Hi, the Verizon Call Filter team can be directly reached by their support email address  Callfilter@verizonwireless.com. This information is found on the Play Store 'App support' section. They would be the best avenue to get support. 

https://play.google.com/store/apps/details?id=com.vzw.ecid&hl=en_US

Moderators Note: Please try troubleshooting the app by uninstalling and reinstalling. If that doesn't work please email support: Callfilter@verizonwireless.com.

[Kishunda86]

Mines is doing the same thing was there a resolve? Verizon doesn't seem to know anything and the trouble shooting has been horrid

[Kearawill1122]

Sounds frustrating! Sometimes apps like Call Filter Plus can hang during account verification. Double-check your network connection, clear the app cache, and if that doesn’t help, reaching out to support again or reinstalling might be the best next step.