Twelve years ago, I was informed from a doctor's office that they were receiving a message saying my phone is not in service when they tried to call me, with important info. Over the last decade +, I have heard from other doctor's offices and businesses that they are hearing that recording. I have brought it up in person when I buy new phones. I have spent many hours on with Verizon tech support and have even been left with my phone shut off for hours while they troubleshoot. Here we are 12-13 years later and it is still an issue. I am missing important calls. Has anyone had this issue and more importantly, had it resolved? I have seen other posts with Verizon customers with the same issue. Any advice or help would be appreciated.
Hello there, I completely understand how frustrating this may be! It is our priority to ensure all our customers are able to get connected, we'd love the opportunity to further review and assist with your concern. I'll send you a Private Note to get started.
-Christy
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