Can't access call log text history 4/13
daniegrl22
Newbie

on Tuesday 4/11/2023 i was able to see all lines call history, text history and data usage history for the past 3 cycles. I then log into the app and web version on the computer and now all i can see if current usage for this cycle and previous data usage for the past 3 cycles. Why does Verizon have to make these stupid changes? No one likes when you take these features away. Now no where am I able to find out the number of text message usage on a line and I can only view call detail usage on the view bill section that i can't put into a spreadsheet that i am able to filter out things I don't need.  Please fix this feature.. Chat was no help.. They just kept sending me back to where it was before what ever update they did. Web capture_13-4-2023_134524_www.verizon.com.jpeg

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3 Replies
vzw_customer_support
Customer Service Rep

Hello! We are here to assist with the features on your online account. We want our consumers to have the best experince. Would you please send us a PM?

*Shania

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daniegrl22
Newbie

I did PM customer chat when I couldn’t access it for a few days.. they kept sending me to the same links I was pulling up. That is why I uploaded a picture of the previous usage page to show what it now is only providing. 

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cason1975
Newbie

I would like help on this subject. I am also trying to find the same thing, with no luck.

Thanks

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