Can't cancel in abroad without SIM and password

[inatrouble]

HI, 

I need someone's help with cancellation

I  left the States last spring, but I noticed I have been paying for my U.S. phone for almost one year.

 I have not used it at all, almost 1 year since I came back to my home country.

I already lost my SIM and forgot my account password.

So, I have no idea how to cancel my contract.

Could someone help me solve this problem?

[vzw_customer_support]

Help is here for you, inatrouble. We're sorry to hear you want to cancel your service but can go over your options. We will send you a Private Message for additional assistance. 

-Danielle

[vzw_customer_support · Accepted solution]

We are here on standby to help you, please let us know when we can help.

-Cryssie

[inatrouble]

Hello, Crissie. I'm sorry for not getting back to you sooner.

I need help. But the time zone makes it more difficult...

[vzw_customer_support]

No worries, I can understand the difference in time zone when trying to connect, I am here to help. I am sending you a private message now.

-Jaquetta

[vzw_customer_support]

We are still here for your support. Please let us know when you are free to start chatting with us. -Jazzy