Can't get a transfer pin from Verizon customer service after many hours

Baloo-Bear
Newbie

My "Support Request Activity" now shows 137 messages - after many hours on line and I still can't get my 85-year old mom's phone number transferred to her senior services carrier!

I am so disappointed with Verizon!  They have treated my mom with complete disregard for her age and abilities - and she has been a customer for years also!

Any suggestions anyone?  Thanks in advance for any help!

 

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