Cancel NFL Sunday Ticket sold by Verizon

[pigman2]

I need help cancelling the automatic renewal of my NFL Sunday Ticket that is sold through the Verizon +play service.

[vzw_customer_support]

Hey, pigman2, thanks for reaching out in reference to your NFL Sunday Ticket subscription. This subscription is an annual paid membership for each season. Are you seeing a message that you are going to be charged again?

-Lauren

[pigman2]

I have not received any messages regarding this service. I received the service as a promotion for becoming a new Verizon customer prior to the start of this NFL season. I no longer want the service and do not want to be charged for it at all. I appreciate any help you can provide in cancelling my subscription prior to renewal.

[vzw_customer_support]

Sounds good. The subscription is not auto-renewed, though after the 2023-2024 season you will receive a notification asking if you want to renew your subscription. Please click here: https://www.verizon.com/support/unlimited-plus-nfl-sunday-ticket-offer-faqs/ for additional details.

-Lauren

[pigman2]

Lauren,

Your response contradicts the notice provided on the "Manage Your Subscriptions" page. It clearly says "Subscriptions auto renew until canceled." See screenshot. The info fly-out says it must be cancelled at least 1 day prior to renewal. Are you unable to cancel the automatic renewal for me? If not, can you direct me to someone who can?

[pigman2]

This still has not been resolved and I need help canceling the auto renewal of NFL Dundjay Ticket.

[vzw_customer_support]

Please check this page on how to cancel any auto renewal that might be on the Sunday Ticket service: https://support.google.com/youtube/answer/13774540?hl=en&co=GENIE.Platform%3DAndroid  ~Peter

[Donnamae64]

This DOES NOT work. It specifically says you must do it through Verizon +play. I agree with above message- it clearly states that you will automatically be charged if not canceled prior to renewel.

[vzw_customer_support]

Donnamae64, we're sorry for the issues you're encountering. What happens when you try the link? 

~Ivone

[AceSolo]

Please do your job and provide us with actual resolutions and not send us links to research how to do your job for you.  Looks as if multiple people are saying the same things, there are no options for us to cancel or unsubscribe.  It's gross how difficult Verizon has made this seemingly simple task.

[vzw_customer_support]

Hello, AceSolo, the NFL Sunday Ticket does not automatically renew. When the season ends, you will receive a notification that will ask if you would like to renew your subscription. If you do not select to renew, you will not be charged again. When checking your +Play, you should be seeing an end date for your subscription as well. Do you see that?

-Lauren

[Donnamae64]

Has anyone helped you canceling yet? Need tips

[Kris53]

No, they don't tell you till a month later that they tried to put full amount through. 508.00. It's a  good thing they never got my money. Since signing up w new fold 5 last year.

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@vzw_customer_support wrote:

Hey, pigman2, thanks for reaching out in reference to your NFL Sunday Ticket subscription. This subscription is an annual paid membership for each season. Are you seeing a message that you are going to be charged again?

-Lauren

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[Matty4]

Was just able to cancel mine. You can’t do it on the app. You need to go to YouTube’s website. Click on your account in the top right -> purchases and memberships -> prime time channels -> cancel subscription. Hope this helps