Child Item

Site Totals

61416 Questions Answered 270 Categories

Cannot Sign in to My Verizon on Desktop Computer

I can no longer sign in to My Verizon on my desktop computer without having my iPhone in my hand. I enter my phone number as my user name, enter my password and this prompt pops up.

"VERIFY YOUR INFORMATION" Then it sends a message to my phone where I must authorize logging into the account before I can use it on the desktop computer. This has just started recently and is extremely annoying. How do I stop it?

Comments

Verizon_Support

BobT3, we want to make sure that you're able to manage your account online without any hassle. Based on the information you shared, it sounds like two-factor authentication may be enabled on your account. This setting protects your account through a secondary factor to log in. You can check if it's enabled here: https://myvpostpay.verizon.com/ui/acct/secure/profile/security/enhancedauth Please let us know if this helps.

~Izzy

BobT3

Two-factor identification is set as disabled on both my lines. I cannot log in on my computer without verifying from a push notification or a text first. Please help me turn off this "feature".

SynthpopAddict

If your PC's internet browser has one or more of the following:

-always browsing in incognito/private mode

-enhanced security settings turned on

-not accepting cookies

-configured to clear the cache every time the browser is closed

Then you'll have to sign in using two factor authentication every time even if 2FA is shut off in your account from my experience.

BobT3

Thanks, but this is something that has change recently and I am looking for Verizon to provide a solution on their end.

BobT3

Hey Verizon,

I cannot sign in to my online My Verizon account from my computer when I do not have my phone in hand. I get the message VERIFY YOUR INFORMATION and then it sends either a push notification or a text to my phone. There is no option for an email or a security question to verify with. I am just locked out if I do not have the phone with me. Two-factor authentication is NOT on. This has just started happening recently and it is not acceptable. Please have someone take a look at this issue for me.

Verizon_Support

Hello, BobT3. Thank you for this info. Just want to ensure we are on the same page. Where is your phone? Is there a reason you don't have it near you when you need to log in?

-Natasha

BobT3

My phone is not always in the same room. Do you always have your phone in your pocket?

Verizon_Support

BobT3, I am one of those people who does have my phone close a lot, but I understand not always doing that. With Two Factor Authentication, we are going to have your device and My VZ app as the main verifcation option under Two Factor Authentication. The reason for this is, it is the most secure way to do that check with a push notification to your device. Our Account Security FAQ has more about this: https://www.verizon.com/support/keeping-your-account-safe-faqs/

Under the 'Identify Theft and how to protect...' question, there's info about Two-Factor Authentication and links to set-up and manage your settings for it in My Verizon. I highly recommend leaving Two-Factor Authentication enabled for the extra security, but you can modify things in My Verizon to your liking.

Glad I could share this information for you.

-John

BobT3

That is part of the problem. Two-factor authentication is not enabled. There are other ways to secure a log-in such as security questions but it appears Verizon has chosen not to allow them. Without the phone in hand you are locked out.

Verizon_Support

Hello, being on top of your My Verizon account is vital, especially if you are having log in issues. Verizon is here to help.

Are you able to sign in through the app, without any issues? How did you disable the two-factor authentication?

~Gilbert

BobT3

I set it to Disable through the app on my phone. I can access the My Verizon account from my phone but not online from the computer without the phone to verify. I am frequently at my computer without the phone. My Apple Watch lets me text and make calls if I need too.

lilly70

Is there a fix to this I am having same issue with logging into website with password…it is very annoying

Verizon_Support

Managing your account is always important. Could you clarify what issues are you having with your login? Is this only happening with your computer?

~Freddy

Ann154

@lilly70
wrote:
Is there a fix to this I am having same issue with logging into website with password…it is very annoying

While I can agree with you it is annoying, I have gotten used to this notification I've dealt with for at least a year now. It isn't the only site I'm required to use 2 factor authentication of some sort.

Wadawabbit

I had the same problem until I turned off my VPN. This is the first time I've had to do that to access Verizon - apparently my VPN service made some changes. Once it was off I logged in as usual.

Child Item