I am so disappointed in the lack of help I have received from Verizon in concern to closing my deceased father's business account. My mother is in an assisted living facility with Alzheimer's and I am her POA. I handle all of her and my father's affairs now and have visited 2 Verizon locations and have had multiple phone calls without any solution as to how I am to upload my father's death certificate and my POA for my mother. This is absolutely bonkers! I am at my wits end trying to get my deceased father's and incapacitated mother's cell phone service turned off. Why has this been so difficult? I have had to pay for an UNUSED service since December because no one has been able to RESOLVE this issue. Please, someone - help me!
What have you tried? Did you visit a corporate store in person and ask for assistance that way or did you only try an on-line route? Verizon likely has a policy in place to verify your identity before they can process closing the account.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Wow. Very sorry to hear of your loss and what you've been going through. I found this at the website:
https://www.verizon.com/support/deceased-account-handling/
If you have the account PIN for the lines in question, that really seems to help as I've seen this question asked a few times and the first-level agents who answer the phone when you call tend to get confused if you don't have that information.
@vzw_customer_support - can you escalate this to Executive Relations? This is really something for them to handle.
If you can't get a resolution directly, I think you'll have to try filing a complaint with the FCC regarding the ongoing billing/inability to close the accounts, but sure hope it doesn't have to go that far. Sending you kind thoughts.
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