Cloud Albums Disappeared

ashjack2023
Enthusiast - Level 1

I had several photo albums created in the Verizon cloud to be able to find photos easier. I checked the app today and none of my albums are showing. Only "New Album" option. What happened to my albums? I had hundreds of photos from over the years organized. This is beyond frustrating. 

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vzw_customer_support
Customer Service Rep

We don't want you to lose any of your albums or pictures, and we'd like to help. Have you tried logging into the Verizon Cloud using another browser or device? If possible, can you try clearing your browsers cookies/cache?

~Jesse

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