Corporate help

[RachaelMassey]

How do i reach out to corporate? I seriously need help and calling in to reps and going into stores has been no help. I’ve been with Verizon over 12 years and you’d think they would want to help me but the only help i received was from a Verizon customer care rep fraudulently using my deceased fathers line on my account for his own personal use.! They keep shutting my phones off without telling me and making me pay 200 in reconnection fees. This i has been going on for over a year. Please, can someone please help me! @hans.Vestburg 

[SynthpopAddict]

If someone has compromised your Verizon account, you can report it to the Fraud Prevention Team at 888-483-7200 and file a claim online:

https://www.verizon.com/about/account-security/overview

but I'd also report it to an external site like IdentityTheft.gov and your local FBI office, as data breaches can be the start of more serious problems which are outside of Verizon's scope to handle.

[vzw_customer_support]

RachaelMassey, we are sorry that you are having these issues with your account and definitely want to ensure you have access to your billing and notifications to prevent further interruptions. Please check your Private Notes. We are sending an invite so we can discuss your private account information and work together to get this resolved for you.

-Kaye

[vzw_customer_support · Accepted solution]

Once again, terribly saddened to hear about your father’s passing. We reached out via Private Message, so we could help tackle that fraud issue you shared with us. Since that issue is specific to your account, we’d need to continue via Private Message. Please, don’t hesitate to contact us if you still need support. 

-John