I'm reading these posts, and I am so discouraged! Like many of the customers I see on this forum also posting about rude employees, I have been a loyal customer for over 18 years and I just had the same experience with RUDE sales clerks who do not care whether a customer stays with Verizon or takes our service, and money, elsewhere!! I went to my local Verizon store in Chesapeake, VA. I wanted to see about upgrading two of my devices. I was first told that my account wasn't eligible for upgrades without changing my plan (I have an old plan that was grandfathered in). That was completely untrue as I had been receiving notifications about upgrade eligibility for MONTHS! That's when the sales clerk, who didn't even offer his name and was not wearing a name tag, got RUDE! He said only one of my phone lines was eligible for an upgrade. I have two phones that I purchased through Verizon that should be eligible for upgrades. Every time I attempted to provide background information to get clarification, he cut me off!! I couldn't even finish a thought without him interrupting and letting me finish. When I mentioned that I didn't appreciate his tone, he said he wasn't meaning to be rude, and then proceeded to continue to be rude!!! I'll admit I was getting frustrated, as we've had issues with Verizon in the past, and when I mentioned this, this sales clerk again cut me off and said that I was free to explore other options. I guess he doesn't care about customer loyalty! So I left that store, and won't be back!
The rudeness was really the last straw for me. I've just had too many issues with Verizon. As the most recent example, last year, I discovered that I had been being charged for another phone on the account that was purchased under a promotion! The promotion at the time was an $800 credit when trading in a Samsung. Although the clerk at the time didn't explain to other person on my account the true terms of the credit, which in itself created confusion, we should have been receiving a monthly credit for over $22 for that phone that we never received. I had been paying an extra $22 per month for over 13 months!! It was Verizon's error and they initially tried to say was our fault!! And it took WEEKS to get it straightened out. AND, it took over 3 months to finally receive the full amount back in a credit on our account!! Despite our frustrations, we stayed with Verizon. Maybe we should have switched carriers at that point. Why should I, like many other customers on this forum, stay with a company that does not seem to value loyalty?? Particularly when Verizon's own employees don't care enough about us as customers to want to work with us so we stay??
