The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned - something amazing is on the way!
Over 14 hours in chat, multiple calls for customer service. Over a week in waiting for support. Information that can be verified in the chat conversations. Reps did not to look over account history to see what problem is, instead want me to explain it again. Tired of explaining to a new person everytime. Do your job, read case notes. Know what's going on, before asking repetitive questions. Now have email into the Executive Office about customer lack of service.
We had sent a Private Message to continue the discussion related to your account concerns. We want to make sure this has been taken care of. Since this is related to your individual account, we will want to continue in Private Message. Please contact us if you still need support. -Dee
Start a new topic or ask questions in the open forum.
