Customer Support via Social Media Unresponsive

[chrispr]

Hello,

Since sometime in May I have stopped getting any responses via X/Twitter and starting today I have also stopped getting any responses from Facebook Messenger. I actually had a second X/Twitter account already and I got immediate response there, which I asked what was going on. They checked and said they saw no remarks or notes on my account that would restrict me from getting social media support but then after that they stopped replying and never came back. I even authenticated via verizon.com website and was redirected to that sprinklr private chat and they initially replied there but then stopped replying completely as well.

I'm really confused what is going on. I'm still able to get support via regular live chat that shows up on the right hand corner after logging in on verizon.com or via myverizon app on iPhone. However, none of the social media platforms are getting any responses when reaching out to Verizon or Verizon Support account via DMs, even after week and I start a new conversation. 

Can this please be investigated? It makes no sense to "block" an existing customer, that does not seem like normal or fair business practice. I hope someone else here can help figure this out, as no one through verizon.com live chat or via phone call has been able to figure it out. In fact, even on the phone was told they had no idea Verizon had social media support. 

I echo many of the sentiments on Reddit on other forums that Verizon in the last year has really gone downhill with customer support. Even the only medium I have access now all I get is transferred back and forth on purpose to random department like orders,  just to get rid of me and make me start over. It's really sad.  I'm a wireless and 5G Home Internet customer so I have no idea where this "priority" support is coming from since I have noticed no difference in quality of support, it's all bad unfortunately. 

Thank you here for helping out.

[vzw_customer_support]

We are here to support you. Sending you a private note.

-Cryssie

[vzw_customer_support · Accepted solution]

We had sent a Private Message to continue the discussion related to your support issue. This concern is specific to your profile, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support -Adrian