I'm a Marine deployed overseas and suspended my service for the duration of my deployment. But I'm still receiving bills for the service I'm not receiving. I've tried chatting with a customer service representative about this, but it won't let me contact one without logging into my Verizon account (which I can't do, because I can't receive text messages and it requires text verification). Every time I call using someone else's phone (I've tried 1-800-922-0204, 1-800-837-4966, and the international line 1-908-559-4899) they tell me no one is available and the call automatically ends. I've never had so much trouble getting through to a real person.
How can I speak to someone about this billing issue when my service is suspended and I can't log into my account?
