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Device unlock

SJS1988

Verizon is still refusing to unlock a device that I had on my account for the required 60 days. I paid bill on time, had the device activated on account for 60 days, used the device and still being denied. I keep calling the fraud department and they keep denying my appeal. Not sure what else to do.

*I planned on using device with another carrier.

*I won device from Verizon back they had Verizon Up last year.

*Device is Motorola Ace 5G

Comments

SynthpopAddict

You'll have to try filing a complaint with the FCC. However, from what I've read in the forums, you will still have to provide plenty of evidence proving you are the rightful owner of the phone before a SIM lock appeal will be successful. This problem seems to occur with Verizon phones purchased somewhere other than Verizon, or else it's some kind of glitch.

Verizon_Support

Happy Wednesday! Being on top of your account is crucial, especially if you are managing your device lock/unlock status. Verizon is here to help.

For more info, check out our Device Unlock Policy: https://www.verizon.com/about/consumer-safety/device-unlocking-policy.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

SJS1988

Thank you so much for your response!

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