After a move, I wanted to make sure all my devices had updated and correct addresses. I confirmed the (single) billing address, updated 2 out of 8 service addresses (my son lives out of state most of the time), and then realized I probably needed to update the e911 addresses as well. Reading the help article [1], I was able to find the correct areaโฆ but only 5 of my 8 devices show up to be updated. The help article mentions only โhost MDNโ numbers may be available (with no explanation about what that is). I would have thought that meant that my phones would show, but possibly not my watches since theyโre all number share. However, all my watches show and 1 phoneโฆ
Why canโt I update the e911 number for the other 3 phones on my planโฆ and why are watches available despite them not being a โhostโ (unless Iโm misunderstanding that term)? Is there a better explanation for what devices are eligible for this setting?
We are sorry for the issues you're having DaliJS. In the following link you will see the steps on how to validate an e911 address: https://www.verizon.com/support/knowledge-base-214957/
~Ivone
This isnโt an issue with validation. I have no option to set an e911 address on 3 of my phones and 1 of my watches. 1 phone and 3 watches have an e911 set up.
No worries. Are the 3 watches that have an E911 address set up, linked to the 3 phones that aren't able to set up an address?
~Izzy
I have the same problem. Only two of the five iPhones on my plan appear in list of phones for updating E911 addresses.
Hi Ophoffmama,
We know how incredibly important it is to have an accurate E911 address associated with your devices. For step-by-step instructions on how to update the address, please use the following link:
https://www.verizon.com/support/knowledge-base-202066/
-Necia
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