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Eligible e911 devices

After a move, I wanted to make sure all my devices had updated and correct addresses. I confirmed the (single) billing address, updated 2 out of 8 service addresses (my son lives out of state most of the time), and then realized I probably needed to update the e911 addresses as well. Reading the help article [1], I was able to find the correct area… but only 5 of my 8 devices show up to be updated. The help article mentions only “host MDN” numbers may be available (with no explanation about what that is). I would have thought that meant that my phones would show, but possibly not my watches since they’re all number share. However, all my watches show and 1 phone…

Why can’t I update the e911 number for the other 3 phones on my plan… and why are watches available despite them not being a “host” (unless I’m misunderstanding that term)? Is there a better explanation for what devices are eligible for this setting?

[1] https://www.verizon.com/support/knowledge-base-202066/

Comments

Verizon_Support

We are sorry for the issues you're having DaliJS. In the following link you will see the steps on how to validate an e911 address: https://www.verizon.com/support/knowledge-base-214957/

~Ivone

DaliJS

This isn’t an issue with validation. I have no option to set an e911 address on 3 of my phones and 1 of my watches. 1 phone and 3 watches have an e911 set up.

Verizon_Support

No worries. Are the 3 watches that have an E911 address set up, linked to the 3 phones that aren't able to set up an address?

~Izzy

Ophoffmama

I have the same problem. Only two of the five iPhones on my plan appear in list of phones for updating E911 addresses.

Verizon_Support

Hi Ophoffmama,

We know how incredibly important it is to have an accurate E911 address associated with your devices. For step-by-step instructions on how to update the address, please use the following link:

https://www.verizon.com/support/knowledge-base-202066/

-Necia

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