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it is not clear how to provide feedback on customer service reps through the Verizon website so I am posting here in order to praise the exceptional support I received yesterday from two technical support agents, Paul and Danielle. I was having the absolute worst day after having dealt with connectivity issues with my new Apple Watch and receiving little help from Apple. Paul and Danielle worked with me to not only fix the problem but also be flexible around my busy schedule. Paul even called me back when I had to step away to pick up my son from school, and Danielle was the first person to clearly explain how the Apple Watch’s cellular connectivity works - something Apple’s Genius Bar failed to do. Unfortunately, I was not given any surveys after our interactions to provide this feedback so I am sharing it here in the hope that they get recognition for their outstanding service. Please reach out if any additional information is required.
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Hi Mk3zf, Thank you for taking the time to share your experience! We've passed your feedback along to the appropriate team. We're very happy that Paul and Danielle were able to turn things around and resolve your Apple Watch issues. Please don't hesitate to reach out if you need further assistance.
Hi Mk3zf, Thank you for taking the time to share your experience! We've passed your feedback along to the appropriate team. We're very happy that Paul and Danielle were able to turn things around and resolve your Apple Watch issues. Please don't hesitate to reach out if you need further assistance.
Congrats on your new Apple Watch! We appreciate you taking the time to share your feedback about your positive experience with Danielle and Paul. We will make sure they receive kudos and hear about the great experience they were able to provide you with. -Jazzy
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