Huge shout out to Angela from PACT and Jerald from Loyalty!!!! PLEASE get this to their managers!
I ran into a problem with taking advantage of a promotion to bring my wife's phone over from visible onto my plan.
I spent 3 hours on a Friday dealing with this and got dropped even after signing the deal which wound up with me paying less!
Another 3 hours on Tuesday where it was FIXED - but the FREE deal ended up costing more than what I was paying for her phone on Visible.
Wednesday - another 2 hours trying to resolve this - bounced around - and then was transferred to Angela (PACT) with no explanation as to what I was supposed to do with her or how she could help. So - I repeated my problem for the umpteeth time - and she was AMAZING... Understood what happened and worked to fix it. Probably took 45 min in total - - but she - and Jerald from Loyalty who she brought in to help - figured it out and got me the promotion I was promised on Friday!! The two of them were amazing.
From someone who for many years referred to service at VzW as the Disney customer service experience of Wireless - brought back my faith in the company that was seriously damaged by the 7 hours of wasted time!
PLEASE get this to their managers!!!!!
Hi RedSoxCyr, Thank you for taking time to share your experience with the Community! Your feedback has been passed along to the appropriate team. We're happy that Angela and Jerald were able to turn things around and resolve your issue. Don't hesitate to reach back out if you need further assistance.
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