I got a new phone last night and set it up. Service worked for about 20 minutes and then I got an email stating that due to suspicious call activity, they were temporarily suspending my line. I called the fraud department as directed and spoke to an extremely unhelpful person. I provided proof of identity as requested and was told that the account was cleared and she would reconnect the service. After being on hold for several minutes, she said she was encountering an error and the only solution was to put in a ticket that would hopefully be resolved in 24-48 hours.
I asked for her name, for details on suspicious activity, for an email confirming the ticket and/or the conversation, and a way to contact someone else, and she declined. She simply repeated that I should try "turning the phone on and off again every hour until it works" and disconnected the call.
This morning I attempted to call the fraud department again from the other line on my account and the call was blocked by the automated service stating "an authorized user must contact us." This is MY account!
I've been a verizon customer for 21 years. This is an outrageous way to lose a customer.
