Why cant we get answers from the fraud team? I placed an order went through the verificatiion process and got my order completed. Went to store to pick it up .get there to pay and no thats not possible and they claim they have to run a new application even after i show them i placed an online order and the sales guy said they could. the reason for coming to the store was to pay due to the online payment system not taking my cards . After doing another app my account was placed on a credit hold . Call the fraud team i get zero answers, nothing i tell them what happened at the store still they repeat the same thing they cant tell me anything ask for a manager and he tells me the exact thing. i need a written explanation why my account is on credit hold and a way to verify or fix this mess. this is a common problem and people are sick of it. we deserve answers and verizon needs to put a new policy/system in place asap or maybe hire a company that can actually provide fraud support. the third party company now is not capable of doing there job. Its coming everyone needs to go to BBB file a complaint and get the ball rolling I wasted hours on this . We follow their terms and they never stick by them. Quit letting these companies get over on us by not doing what they say. VERIZON, can i have an explanation please.
