Fraud locked my account

[Buckywheats]

I just transferred my number from my family plan to a new line, everything worked great for a day. Then fraud dept flagged my line and then when I called they shut off my service saying that they couldn’t verify that it was me. The associates in store can’t help. I’m locked out of my phone number, and can’t make a new Verizon account. Do I need to go to another provider? I’ve had this number with Verizon for almost 20 years.

[vzw_customer_support]

I am sorry to hear that your service has been interrupted. I am sending you a Private Note so we can gather some information to assist.

-Kaye

[vzw_customer_support · Accepted solution]

Resolution Update: By partnering with support, the issue of the hold by the Fraud Prevention Team (FPT) was addressed. If others encounter similar problems, common factors can include new account eligibility, finance limits, pending Terms and Conditions, and/or something specific to the order that needs review.

For anyone facing a similar issue now, we recommend reviewing this link for more details around your specific order: https://www.verizon.com/digital/nsa/nos/ui/orders/trackmyorder/

If you still require assistance or have any questions, please contact us for support.

~Izzy