Getting through to a live agent

[ShaiyaRaina]

I have not had any reason really to reach out to Verizon wireless for a long time now. I've been with the company / service for many years. I like my old grandfather plan, it works for me. I also have a mobile service with Xfinity mobile and wanted to transfer my plan over to Verizon wireless. I've always liked Verizon service, and I want to keep my internet / phone service with the company that I found was reliable. Please realize I used the past tense (was) reliable. I reached out and your auto system kept saying, " I'm sorry we are having trouble, goodbye". I got that so many times, I came online to see if there is a way I can reach a live agent. How would you expect me to deal with transferring a new line with your automated service? I'm curious to this answer. I've never in my life said that Verizon wasn't a service that people wouldn't want to deal with. I've said that about Xfinity for sure. In the past I would until this day tell people to deal with Verizon wireless. I always would say, " Don't deal with Xfinity", now I have to say that about Verizon wireless. I turned off Xfinity to come to Verizon for my internet service, it was the best. I stopped Xfinity to have Verizon wireless for my mobile only. I will now not tell people to use Verizon wireless after what I experienced today. I couldn't understand your representative when trying to see if I could get a deal and transfer my service over. I ask to be transferred to USA, he said he couldn't do that. I'm thankful that there are companies that will do that. I can at least get my business taken care  of. I couldn't understand how he was telling me the plans you all have for that.  Your automated system and now the representative,

( Nightmare ) that's the best way I can explain it. I will stay with Xfinity, I can't take another hour to try to get through to someone and then deal with someone I can't understand. Thanks for letting me know that you all are just as frustrating as Xfinity and a nightmare to deal with. Thanks for at least in the past, you were a good and  solid company that people use to like to deal with. Never again!

[SynthpopAddict]

Wow.  Sorry to hear the "phone tree" was that problematic.  To port your number into Verizon, call Verizon's Porting Department at 888-844-7095.  You will need your account number from the old carrier, a transfer PIN from them (these expire within a few days, so don't get one until you're ready to contact Verizon), and a valid ID.  If you are wanting the prepaid service and not postpaid, there's a different number for Prepaid CS which I'll have to look up for you?

Don't know where the closest Verizon store is located for you, but store employees can do ports also, which I've found more convenient for me, but it's because my phone uses a physical SIM card.  If your phone is eSIM, they can do it over the phone, but I'd use a different phone to call because otherwise your call will disconnect while they're running the port-in.

[update] P.S. - If you're going to use the same phone which you're currently using with the other carrier, make sure the phone is unlocked.  Otherwise, the port will fail because the phone won't work due to carrier lock.

[vzw_customer_support]

Hello ShaiyaRaina! We are here to help ensure we get this taken care of for you. I'm sending you a Private Message here so we can assist.

-Josh