Good Afternoon and On-Going Challenge with the Return of a Verizon Phone

[Erick7]

Good Afternoon and On-Going Challenge with the Return of a Verizon Phone.

I was just in a phone conversation with Joe M., one of your customer service representatives.  He was doing some research for me on the problem of me not getting a refund for a phone I returned previously.

And suddenly the Verizon chat line went dead and your site told me I had to log onto the Verizon page again.

Can you please have Joe M. or another representative contact me ASAP so we can finish our conversation.

THANK YOU from a LONG-time loyal Verizon Customer for over 20 years!

Verizon Cell Phone number for the past 20 years

[This is a public forum. Message has been edited to protect your privacy]

[SynthpopAddict]

I would send a private message (PM) to @vzw_customer_support  - use the envelope icon at the top right to do it, or I think if you click the linked username in this post, it will take you to that user's profile and you can use the "send message" button.

[Erick7]

THANK YOU for your advice SynthpopAddict---MUCH appreciated!!!!!!!!!!!!!!

[vzw_customer_support]

We had been communicating over Private Message, and would need to continue there to resolve the issue with the returned device. Since this is specific to your account regarding this return. Please reach out to us via Private Message, and let us know if you still need support. 

-John

[vzw_customer_support]

We're sorry for the chat cutting off and we defintely want to keep working on this with you. We're sending you a Private Message so we can keep going.

~Jesse