Google messages not showing on message usage

Pndouglas04
Newbie

Up until this month I have been able to view Google messages under usage on the website. However they are not showing up this month. Was there an update or a reason as to why? And how i can fix it.

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SynthpopAddict
Champion - Level 3

Do you mean your texts which are being sent via Google Messages aren't showing up in the texting logs?  If that's the problem, what happened was you enabled RCS texting somehow when you didn't use to have it on before.  RCS texts are data use, not texting usage, so they will be going into the data logs.

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I'm not a Verizon employee, just another customer trying to help.

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2 Replies
SynthpopAddict
Champion - Level 3

Do you mean your texts which are being sent via Google Messages aren't showing up in the texting logs?  If that's the problem, what happened was you enabled RCS texting somehow when you didn't use to have it on before.  RCS texts are data use, not texting usage, so they will be going into the data logs.

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I'm not a Verizon employee, just another customer trying to help.
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quinn63
Newbie

Do you see any of your usage? I can't see anything as of yesterday. It keeps telling me usage is unavailable  

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