The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned - something amazing is on the way!
How can I access my mother (with dementia) Verizon Fios with internet account to make changes. The email on file at Verizon is an old email address no longer able to access bc it’s a Verizon email .net address the company did away with in 2017 and also she has a new cell phone number with Verizon. The one on file isn’t from a Verizon account. Her monthly bill is taken out of her checking account and we don’t know where the payment confirmations are going. The person on the phone at Verizon isn’t willing to help us out. It’s very frustrating and now her cable has gone out and they are unwilling to help but yet continue to bill her monthly. She does not have a user name or password and has never set one up.
Hi @Charlie20161
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
