How to Remove Blacklist on Deceased Relative's Phone

[DrivingMeInsane24]

Has anyone dealt with something like this? 

[DrivingMeInsane24]

Any ideas or info? Thanks

[vzw_customer_support]

Hello DrivingMeInsane24. We understand it can be frustrating not knowing why a device may be locked. We will send you a private message to gather some addtional information to see how we may be able to assist further. 

-Toni

[SynthpopAddict]

Sorry to hear of your loss.

Only the original owner of a device can request a blacklist removal.  I'd have to guess the phone was "shut down" when the owner's passing was reported to prevent fraudulent use of the device and to close out the account so the rest of the family doesn't have to deal with unexpected bills, especially if there was still a balance due on the phone.