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I currently have 3 devices on a 55+ Loyalty Plan that I have had for more than a decade. I'm paying a total of $123. for the plan and would like a new phone. But all the upgrade paths require I change to a much more expensive Unlimited plan. When I walk through the Wizard all the other options to get a new phone are grayed out. I'm being steered toward a new plan as the only option.
What do I need to do to upgrade the phone and keep my legacy plan? I don't want to use any promotion or offer, just a new phone?
Good morning. Hello and thank you for bringing this concern to our attention. It's always our priority that you are provided with the best possible service. Im sending you a private note to go over all available options
-Will
We did reach out and communicated via Private Message regarding your upgrade options with your current plan. In order to continue that discussion, we would need to return to Private Message, since this involves details of your account. Please contact us if you still need support.
-John
Start a new topic or ask questions in the open forum.
