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My home equipment had to be replaced, and I was sent a new one. I was told a return label would be included, but it was not. I then tried to return it to a Verizon store, but they refused to accept it. I have spent about three weeks in between everything else I'm doing, attempting to get an answer of what or how to do this, both on the phone and on this website, but everything I try or search leads me nowhere or wants information I do not have.
In trying to reach you people on the phone, which is another major challenge between the AI not asking the right questions and literally hanging up on me if it doesn't like what I say, if I do reach a person they tell me something, but it turns out never to be the "right" answer, or I am promised to be sent labels and never am, and repeated calls have still produced not a single clue or answer.
I would REALLY, REALLY like to return this equipment as requested and would just drop it off in front of a store if that would work, but I need a return receipt so I don't get charged later. so I really can't do that.
I am very frustrated, and attempting to do a simple thing like return equipment has been literally impossible to accomplish---and I'm pretty resourceful! This has been going on for almost a month. It's unbelievable. No matter what I do, I just go in a big circle.
This is my last attempt to reach someone at Verizon for an answer. If this doesn't do it, I will simply mail it back to whatever Verizon address I think might work, return receipt requested, so I will still have a return receipt---from the Post Office, and will have to bear the expense myself, but at this point it will be worth it. I don't care anymore!
I could just say, Screw it! but I think as soon as I don't return it, next I will hear from someone about equipment I was supposed to return, and didn't.
Help. This is my last time I'm asking. It should not be this hard, really. I'm trying to do the right thing and you guys will just not let me. Thanks?
Solved! Go to Correct Answer
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Hi @brettsears ,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger
Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking
on the envelope icon next to your avatar at the top right corner of this page. Response
times may vary. Please continue to check your Inbox for a reply from a Verizon agent.
Please direct all correspondence concerning your issue to the agents who will be assisting
you privately.
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Hi @brettsears ,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger
Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking
on the envelope icon next to your avatar at the top right corner of this page. Response
times may vary. Please continue to check your Inbox for a reply from a Verizon agent.
Please direct all correspondence concerning your issue to the agents who will be assisting
you privately.
