The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned - something amazing is on the way!
I can't link my service to profile why
Solved! Go to Correct Answer
When you login to My Verizon, does the URL say "guest" in it anywhere, or are you getting a message saying something like "You'll get the full Account Owner experience when [something] is active"? If either of these is true, then what happened was you got a guest account instead of an actual one. Usually this is caused by registering on My Verizon a bit too soon, before the system has refreshed to show you are a customer.
Despite any messages indicating otherwise, you cannot link any services to a guest account and must create a new one. You can do this either by using the create new account link in the My Verizon login page, or try this alternate link:
https://secure.verizon.com/accessmanager/public/c/reg/start
Thank you for joining the Verizon family! We wanted to provide you with support creating your online profile. Please be on the lookout for a Private Note from us offering assistance.
-Christy
When you login to My Verizon, does the URL say "guest" in it anywhere, or are you getting a message saying something like "You'll get the full Account Owner experience when [something] is active"? If either of these is true, then what happened was you got a guest account instead of an actual one. Usually this is caused by registering on My Verizon a bit too soon, before the system has refreshed to show you are a customer.
Despite any messages indicating otherwise, you cannot link any services to a guest account and must create a new one. You can do this either by using the create new account link in the My Verizon login page, or try this alternate link:
https://secure.verizon.com/accessmanager/public/c/reg/start
Start a new topic or ask questions in the open forum.
