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I just upgraded my service from 300mb to 1gig now my account is not in good standing

Hello,

I just upgraded my Fios service from 300mb to 1gig now when I log into my account, I can’t view my current and past bills. I get a message that tells me my account is disconnected.

I can’t take advantage of the mobile +home discount because I get a message that informs me that my account is not in good standing.

Please help!

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[Deleted User]

Hi @TTran718

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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