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I wish I had never heard of this company. It seems ridiculous that there is no with the authority to deal with issues their call reps create. 13 total hours on the phone talking to everyone, but the person who can make things right. I am being charged almost double what I was told and that is after hour 10 when the rep took things off my account. Before that the bill was triple what I had been told.
They either need to back what their reps are saying or hire someone to deal with the problem. I stepped away from an offer from AT&T for a 5 year lock in rate, because the price I was quoted. I'm sorry but if this was a reputable company, they would make it right.
Hello Silenthawk, this is not the experience we want you to have, especially if you're just starting your service. We want to make sure your billing is correct. Please look out for a private message where we will be able to better assist you.
-Luis
I saw we tried reaching out via Private Message, to help with the billing questions and issues you mentioned. To resolve the situation, we would need to verify your account, which we can do in Private Message with different options. Please contact us if you still need support.
-John
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