LifeLine Long Distance Service access number?

[WiReD49Lives]

A senior family member lost their access phone number for their long distance service.

It's the phone number they call to connect to their "Teliphone Lifeline Long Distance" account.      They need this number to connect to the Teliphone system.  Once connected they dial the long distance number.    

This is the $0.99/call +taxes/fees service.      I tried searching for this number at the persons house,  and online with no luck.     I couldn't even find a website for the service.   The only phone number I could find for Teliphone Lifeline was actually  for the emergency call buttons.   😞

Does Verizon know this phone number?   Or the right number to contact Teliphone Lifeline Long Distance to find out?

[vzw_customer_support]

Good morning. I looked around, and this is the information I was able to find about Lifeline and Verizon: https://www.verizon.com/solutions-and-services/lifeline/ I was able to find a number you can call to get more info: 1.800.417.3849 I hope this helps!

~Jesse

[WiReD49Lives]

No, that's not what this person has.   Well not what I'm trying to find out.    They have lifeline service through Verizon and pay anywhere from $[phone number removed per the Verizon Terms of Service] for local phone service.    That's not the problem.

Their long distance is $0.99/call +taxes a month which is provided by a 3rd party provider:  Teliphone

Unfortunately this person misplaced the telephone access number to use there service.  

IE:  This person dials the Local telephone access number, Teliphone answers to tell them to dial the chosen long distance number.   Then they talk to their intended party.    The person is charged $0.99 call +taxes

Without the service Verizon charges whatever the rate is, etc.

How do I find out this information and I can't even locate Teliphone the company?

[SynthpopAddict]

Google came up with something about this company no longer being in business.

[WiReD49Lives]

Do you have a link to that so I can be sure?   If so this person will need to find another.

[SynthpopAddict]

If you Google "Teliphone" the blurb about the company no longer being in operation appears somewhere within the first 5 hits.

I'm surprised that your family member is being charged for long distance.  The last time I had that happen was back in the 90s with a copper wire landline from Blue Logo Place.  When I switched to a VoIP landline, all calls within the US were free.

[WiReD49Lives]

@SynthpopAddict wrote:

If you Google "Teliphone" the blurb about the company no longer being in operation appears somewhere within the first 5 hits.

I'm surprised that your family member is being charged for long distance.  The last time I had that happen was back in the 90s with a copper wire landline from Blue Logo Place.  When I switched to a VoIP landline, all calls within the US were free.

---

Well I couldn't find the specific "blurb about the company no longer being in operation"

So I will tell the family member to go back to Verizon and get it fixed.

This family member has basic "landline" service under lifeline plan or something to that effect.  IE:

All local calls go through Verizon.   While long distance was handled by Teliphone when accessed for $0.99/call +taxes.    If they just called long distance without accessing Teliphone, Verizon charged the current rate.

[SynthpopAddict]

Third link appearing on Google after scrolling down past all the pictures and "did you mean 'telephone'?" stuff.  I don't like to click on random links as not all URLs are trustworthy, so didn't actually look into any of the links which came up.

Via Google, accessed September 15, 2024

If your family member cannot get their Verizon landline switched to VoIP, would suggest looking for another provider, as a VoIP landline is something like $30/month at most (?) and any calls within the US are free.  I kept my VoIP landline for well over 20 years and only got rid of mine just 9 or so months ago since I never used it anymore and it was cheap, just $20/month with no long distance charges for any calls in the US.  Copper wire infrastructure is falling apart and becoming increasingly expensive to maintain since so many people are on mobile service now.

[WiReD49Lives]

NP, The company was call Teliphone

As for VoIP that's not an option for this person ATM.    This person is not cellphone fluent yet.   Anything more than a few buttons creates havoc.  lol     But I will look into it if need be,.  Thx  

[SynthpopAddict]

You're welcome.  A VoIP service has a modem, but you hook a landline phone up to the modem.  I used to have a 1980s-style phone with spiral cord on my VoIP service until the phone died.  Then I used a simple push-button handset phone with a charging cradle and had no problems with that on VoIP service either.

[vzw_customer_support]

Thank you for reaching out to us on this platform. To learn more about Verizon Wireless's Lifeline long distance service, you can call the Lifeline Customer Support Team at:1-800-417-3849. 

~Maria