Major transfer of service issue

[Rlfire16]

Four days ago, I completed a transfer of service from a family business account to my (new) personal account. We had two lines moved over, one for my wife and one for me. After the transfer completed, one line transfer flawlessly, but the other line doesn't see to be moving. On the business account it shows that the transfer has been completed for both lines, but after four days nothing has happened. We've tried initiating  a new transfer for the specific line, but when I try to add it wither it brings up an error or says it's ineligible for a transfer because it has a pending transfer

So far, I and the business account owners have both spent HOURS on calls with customer service and nothing. Sometimes it reaches a dead end, other times I've been told "it's pending and will show up in 24 hours" 36 hours after the date they tell me. It seems like the line is just frozen right now and I'm struggling to find any help or answers and I've wasted so much time, even being late to work because I was on a CS call, still to have no answers of solutions

I'm looking for insight, experiences, and maybe some customer service help from higher up that can solve this issue quickly

Thank

[vzw_customer_support]

We're sorry to read about the issues with getting your service transferred. We'll be sending a private message. ~Peter

[vzw_customer_support · Accepted solution]

We want to make sure you get the help you need. We are not able to access businesss account on this platform. You can reach the Business team by calling 800-922-0204 Monday - Friday from 8:00 AM - 8:00 PM Eastern Time. You will need to call from one of your business lines or you can enter in one of your business phone numbers when prompted.~Peter

[SynthpopAddict]

Did the owner of the business account check that the 2nd line has the correct contact information (email, name, etc.) entered for the transfer?  If nothing was put in for the email address as an example, then the transfer won't go anywhere because the recipient has to get the email notification and follow whatever other instructions there are to pick up the line.  If both lines are in a group account and you're the Account Owner, seems like the 2nd line should also have your email address listed as the receiving party so you can accept the transfer.