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Military deployment line suspension

I'm trying to suspend a line on my account due to a family member on military deployment.

I've followed the directions and links, successfully completed the id.me (twice), but cannot get verification of the suspension status for the line that is subject to the deployment.

.Am I missing something?

Makes me cynical that this is a deliberately complex process forcing customers to continue paying.

Comments

Verizon_Support

Thank you for your service. We want this to be a smooth process for your family and would like to review a little closer. I'll be sending you a Private Message, please reply to it, so we can further assist.

~Maria

kayelo6

We are having this same issue after multiple attempts to suspend our service due to military deployment. This process feels impossible and too complex to work. Has anyone ever successfully accomplished this? How?

Verizon_Support

Hello kayelo6! We are happy to help. I'm sending you a Private Message here so we can assist.

-Josh

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