MyBusiness Account locked and closed

Truelve
Newbie

I’m trying to figure out what is going on! I got approved for my business account with Verizon three different times . My first application went through. I submitted my Business license and other paperwork they had. They approved me for my limit and I attempted to order and I couldn’t. I called them back and they confirm my application is approved and they can transfer me to the representative. I then spoke to him and he re imputed a new application and spelled my last name wrong and they frustrated me because I spelled it correctly to him. He stated that the system changed it. And when I got to the ID part it wouldn’t scan and he told me he will follow back up with me since it was t work and we can try again since I had a scheduled meeting. He never called. I called again and explained my situation and another lady helped me. She saw there were three different applications in the system and she will help me so I can finish my application and order. She transfer me to the sale representative and stayed on the phone with us . Afterwards the representative confirmed my details and shipped my order. I decided to get another device that she spoke about on the phone during the process. I wasn’t sure yet I told her I would think about it . Today once I activate my account with my devices I decided to order the devices through my business portal. I received an email states my account is locked. Then I called and try transferred me to the fraud department and they lady unlocked my account after verification of my id and selfie of myself. Then she stated let me look at the order because it look suspicious. I said okay take your time. Then she comes back and states we are closing your account and order due to reason I can’t confirm but do you have question I said yes ! I’m confused as to why your closing my account I just got approved and she stated the representative should have approved your account and I stated what? I submitted all the documents they asked for my business. And then she said I can’t disclose information and if there nothing else have a good day. And I said ok and hung up . So can someone please reach out to me and help me because this is crazy and I don’t understand when I went through the process and everyone isn’t doing there job correctly 

0 Likes
1 Reply
vzw_customer_support
Customer Service Rep

Hello Truelve. We are sorry to see that you have not had a good experience. I will be sending you a private message so that we can review further. 

-Erica

0 Likes