How can I log into my account with a non-functional phone? My phone is broken and I want to verify billing details.
We're here to help! Check your inbox for a private message.
-Joe
For those who cannot log into their account and need to make billing changes, these forums will not help. I was not granted access to my account, only had a CS rep willing to make non-billing changes on my behalf.
@dhibler3 wrote: How can I log into my account with a non-functional phone? My phone is broken and I want to verify billing details.
If you have access to a desktop or laptop you should be able to log into your account using a browser. Or, if you have a trusted friend, you could use their phone to access your account via a browser or the MyVerizon app if they have it.
Resolution Update: After partnering with support, we reviewed the options available based on your specific account. There are different methods that we have available to verify and gain access. For the security of our customers accounts, once those options are exhausted, a store visit may be required. Here's a helpful link for anyone else experiencing issues with your My Verizon account: https://www.verizon.com/support/my-verizon-faqs/
-Necia
