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Dear Sirs,
I have been a customer around 20 years. The plans I have been on for the last few years were changed in September 2024 and updated to newer plans but I was never told. Therefore my discounts fell off and my bills were increased $5 per line since you changed. You stopped sending me paper bills I was not aware that you upped my rates and I was not informed of the increase via email. The only way I knew was that my wife and I just upgraded our phones and service. I don't want to air my dirty laundry here so can someone from the Executive Level Escalation Team contact me directly so I can email documents and send a video link of an edited down conversation I had with a Verizon rep that I have uploaded privately on YouTube. I would like to talk with someone on the Executive Level Escalation Team before I escalate this.
Many Thanks in advance
Hello DoNotTrust. We understand price increases can be challenging when trying to stick to a budget, especially with the economy changing all around us. We will send you a private message to assist further with any billing concerns.
-Toni
You NEVER called today Toni. I had asked you to call today around 2pm. Notta. Everyday my disappointment with Verizon and customer service becomes greater. I am almost ready to jump from the pan into the fire and let another carrier buy out my phones and plans because I am so disenchanted. It seems as though longevity is not respected anymore with any company.
Jeff Haymes
20 year customer
Most of Verizon's CS is outsourced; it started about 2018 or 2019. The "blue place" and "pink place" do the same thing in my experience. You'd probably have better luck going through a 3rd party who handles whatever concern you have.
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