earlier today I completed a port out from my Verizon phone to mint mobile carrier. My number successfully transferred and I restarted my phone multiple times yet my phone keeps saying network blocked. So my mint sim card isn't working on it. I tried to login to my Verizon account to see wthe problem but I got the message saying that my account has been suspended and my final bill will be mailed to my billing address.
On my account, I used to have 2 phones and a mifi, but I ported out one line months ago. I wanted to get my other line off of Verizon also since it keeps getting more expensive. I'm keeping my mifi with Verizon since I love it though. I tried to check my devices on my account and the one line that I had ported said that the device has been suspended.
I thought maybe if I tried to reactivate it and just transfer back over to Verizon and possibly try again that maybe it would work. When I'd try to reactivate the line, I'd get an error and saying that I couldn't do it. I even tried to see if I could just add a new line completely and just transfer that phone back over to Verizon but it wouldn't allow that either.
I didn't mean for my account to get suspended and because I'm still paying on my mifi, I'm not trying to get a final bill from Verizon either. Is there anyway to fix this? Because I have a fully functional mint mobile sim card with my number transferred on it but my phone is not working do to it being locked.
Please help!
Hello, Senj143. So sorry to hear you have moved some of your lines to a different carrier, but help is still here to access your account for your MiFi line. When you initially set up the online My Verizon account, you used your cellular smartphone to do so but since you ported those lines over, you cannot use that line to access the online account. You must now use the MiFi line as the primary line to register and access the My Verizon account. Please see the link below for the steps to register using the MiFi line to complete registration so that you can still access your online My Verizon account.
https://www.verizon.com/support/knowledge-base-17492/
-Natasha
I tried to use the number for the mifi device and I also tried to use the account number, but it keeps saying that I canโt link either one. It wonโt let me register it.
i donโt care about accessing the account. I just want the cell phone unlocked so it can be used. It said network locked after I transferred the number over. And itโs still locked today.
In this case, if you are not able to log in with that information, the best option would be to visit a corporate store directly with a valid ID. You can use this link to find the closest store: http://spr.ly/6601gaj13
~Freddy
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