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No Message Log availbe for this line

I am unable to access my call or message logs for the current billing cycle. The logs were there 4 days ago, but now I get the message "no call (or message) logs available for this line." All of my phone lines (5 of them) have the same issue.

I use this method to keep track of who my kids are texting and calling.

Steps i've taken:

I shows me the amount of texts that have been sent, and it shows the amount of minutes that have been used.

HOWEVER, it does not show me the incoming/outgoing call/text logs anymore. It says "No message log available for this line."

I do understand that previous calls/texts from previous billing cycles are listed in a different place. My concern is my current text logs.

This started happening a few days ago, and my current billing cycle started today. Per reading other forum posts, this has been an issue, and was supposedly "fixed". I did call into customer service, and i'm sorry, your tech support is a little "undertrained". (Yes, resetting my phone etc does NOT fix this problem.)

Comments

dscala1193

same issue and customer service was no help at all

Verizon_Support

We know it is important to be able to access your call logs. We want to be sure we assist you with this. When were you able to last view your call logs online?

-Jazzy

spain246

My Jan (Dec 4-Jan3) call and text logs are still showing "No Logs Available" even though it shows lots of minutes and messages used. My December (Nov 4-Dec 3) and Feb (Jan 4-Feb 3) are showing and I was able to download them. Can you please look into my missing logs?

Verizon_Support

Hello spain246, we know how important it is to be able to access your information. When you attempt to look at those logs, do you receive an error message or just states no logs available?-Dee

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