I had a Verizon home account that I closed in December of 2021 when moving. I left a forwarding address to my office but have never resumed service once moved. Throughout 2022 there was of course no activity and a $0 balance since I hade closed the account. As of January 2023, I have suddenly started to get a monthly statement for this closed account at my office with a negative $0.17 balance. Speaking with customer service, twice now, they say not to worry about it and that it is just a "tax adjustment". Is it normal for tax adjustments to be made in accounts that have been closed for over a year as that seems a bit odd? Also, is there a way to completely close out my account and remove all my info to prevent any further activity. Anybody with any insight, input, or suggestions would be greatly welcomed.
Hi Mojoe81,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
