Online Account locked and gives error trying to reset password

[Jedjen1023]

can't login to my Verizon account from my laptop or my phone. I get this error: For security purposes, your online account has been locked. You now need to reset your password to access My Verizon.

When I try to reset my password I get this error:  

We're sorry. We are unable to process your request at this time.For more information about Verizon products and services, visit verizon.com. If you continue to experience problems please contact us at [email address removed per the Verizon Terms of Service] with Case ID 417-IGcQKZyndG, date, time, IP and requested URL.

[datapower]

@Jedjen1023 

It looks like Verizon’s system has locked your account, but their password reset process isn’t working properly. This issue has been reported by other users, and here are some steps that might help:

Possible Solutions:

1. Try a Different Browser or Device
• Some users have had success switching to Incognito Mode or using a different browser (Chrome, Edge, Firefox).
• If possible, attempt the reset on a desktop instead of a mobile device.
2. Clear Cache & Cookies
• Go to your browser settings and clear cache & cookies, then try logging in again.
3. Use Verizon’s Alternative Reset Methods
• Verizon offers multiple ways to reset your password:
• Text Message Verification (if linked to your account).
• Email Verification (check spam/junk folders).
• US Mail Option (if available, though slower).
• You can find detailed instructions here.
4. Contact Verizon Support Directly
• Since the reset process is failing, you may need Verizon Customer Support to manually unlock your account.
• Call 1-800-VERIZON and request Tier 2 Support for account recovery.
• If calling isn’t an option, try reaching out via Verizon’s Twitter Support.
5. Visit a Verizon Store

• If online and phone support don’t work, a corporate Verizon store (not an authorized retailer) may be able to reset your account manually.

This issue seems to be affecting multiple users, so Verizon may need to address it on a larger scale.