I placed an order for a phone in November 2023 and prepaid nearly $400 for the taxes. However, Verizon shipped to the wrong address. I canceled the order, but the refund for the taxes never came through. No matter how many times I contact customer service, I get the same response - they say they can't do anything and I just have to wait. It's been 7 months now, and even after disputing the charge with my bank and getting a refund, I found that Verizon charged me the same amount again a few days later. Every staff member's attitude is like passing the buck, transferring you from one department to another. It's really frustrating.
