The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned - something amazing is on the way!
I never wasted more time or been so aggravated with dealing with a business. Have to pay fees for phones under warranty, get phone replacement and doesnt have an S pen in it. After 2 weeks and over 8 1/2 hrs on the phone. I was told to order one off of Amazon and send them the bill. They don't have any pens and promise to reimburse me.. We pay Verizon for minutes and they take hrs from us!!!!! I feel like im being played with and it's all just a game everytime I call yall. Asurion says it yall. Yall say it's asurion. Transfer you back and forth so you get aggravated and hang up. If you don't hang up then they do. Definetly should be called the customer aggravation line. Yall are the best ever at it. Time to find another carrier that at least tries to help instead of saying "Im sorry" 20 times
We hate to hear that you've had to spend so much time working to get things resolved. We've sent a private message your way to help further.
-Cait
We had sent a Private Message to continue the discussion related to your warranty replacement issue. This query is specific to an individual account, so we will need to continue in Private Message to fully resolve the concern. Please contact us if you still need support.
For others experiencing the same issue, accessories are not covered by the manufacturer's warranty nor any extended warranty coverage. You can learn more about repair or replacement options here: https://www.verizon.com/support/how-to-replace-lost-stolen-broken-phone/#defect
If you have a device protection plan via Asurion, you can find more details regarding the coverage they offer here: https://www.asurion.com/faqs/
Start a new topic or ask questions in the open forum.
