Plan changed

MJMAX227
Enthusiast - Level 3

At what cost Verizon is what it use to be! It’s not that great and when you do look online at different plans all of the sudden we were bounced out of a plan we were grandfathered in by your CEO, we were receiving 30.00 off and according to Verizon they can’t tell me who or the exact date but either me or husband changed plan where we pay more for less? It doesn’t make sense because we didn’t change anything Verizon did. 

3 Replies
vzw_customer_support
Customer Service Rep

Good morning . Thank you for sharing this concern with us! We'd love the opportunity to further investigate when your plan changed. Im sending you a PN to better assist you.

-Will

MJMAX227
Enthusiast - Level 3

Thanks Will have no idea when they change our plan we didn’t change it. 

MJMAX227
Enthusiast - Level 3

I have no idea who is looking into my problem since it’s “my problem” and if I asked the question obviously no one got back to me about when and who changed our plan that is no longer offered! That’s not my job