Ported out; Can't access account for remaining phone

I ported out one of my two Verizon wireless numbers and can no longer access my account for the remaining number. Attempts to use the "access to a disconnected account" just put me into a loop that continues to ask me to sign in. I thought I had an account for the second phone, but that doesn't seem to work either. How do I access my remaining Verizon phone?

Accepted answers

OldGreyhound

I was finally able to get hold of a customer service rep on the phone who was able to give me a port out pin for my second Verizon line.

All comments

cjm1991

I’ve ported out of Verizon, on 7/12 - and now I can’t access my Verizon account, online.

I called into the Verizon customer service, they let me know that my payments did apply to my phone lines, so they’re paid off. They also removed paper free and auto pay, so that I’d get my paper copy bill in the mail. I need my final bill copy, complete with device payments by line - breakdown, and balance information. I shouldn’t owe much. I worry I won’t receive a bill in the mail.

I went to a corporate Verizon store and asked if I could get it printed there, when it posts and finalizes on July 28th. They told me I should receive it in the mail and they can’t assist with getting a paper copy. I may receive an email, however I won’t be able to assess the statement from the link, as I can’t log into the My Verizon account.

I wonder if I go speak to the manager at the corporate store directly, if they can assist. The person that helped me was just a “middle man” and was going to the back of the store to ask questions on my behalf. I’d want to go and see if they can get my old statements up, and even print one, or atleast see if they can pull a PDF copy and email it to me. The guy that helped me seemed to not want to be bothered by my request, as I’m not a Verizon customer anymore and not a source of income for the company.

I explain all this to say that, I’m on a time crunch, can’t wait for my statement to get sent in the mail after the 28th, and don’t know if it will even come in the mail. I’d rather be proactive, and see if the store can assist directly. Thoughts?

Also, I can’t log into the “disconnected” line site, I can log into the “one time payment” site though - but it just says I have a zero balance, and my current due date. I’m just being proactive because I know people have had issues getting their final month bill.

SynthpopAddict

Your login access to My Verizon is immediately revoked upon porting out. When I left briefly, my experience was the same as yours, where I could not get into my account at all and the "login to disconnected account" thing didn't work for me either. Someone with CS has said to get the "disconnected account login" to work, you have to use your user ID and not your mobile number, so maybe try that? Otherwise, your final bill is mailed via snail mail and you'll have to wait for that, or else keep checking the one-time bill pay site to see what your final balance will be.

I suspect the store employee wasn't able to access your account either, because they do not have your user ID and the usual phone number thing for logging in doesn't work.

cjm1991

Thank you for your reply in this situation. I appreciate it. I requested for my last bill to be mailed by a vz rep, over the phone. I’m testing to see how long it’ll take to get to me, once emailed. Once my statement closes, the same day, I’ll call and request that the final bill be mailed to me directly. Hopefully I’ll receive it by the 12th of August, when it’s needed. The statement date closes on July 29th.

cjm1991

Sorry I meant, I requested my last cycles bill to be MAILED, not emailed. Then, once I get my final bill on July 29th, I’ll call the same day to get it mailed out. I was on paperless billing, and they turned that and auto pay off. Hopefully I’ll get the statement.

sonotech77

I have had the same problem. They immediately closed my online access and it won’t accept my information when I try to sign in online on the disconnected line link. I’ve called in and they said they would send me a paper statement. They did not. I’m only getting emails and now they’re adding late fees. They even tried to autodraft without my permission the balance which was $814!

i had been a loyal customer with Alltel before Verizon bought them and this is how they treat their customers.

Verizon_Support

We're sorry to hear you're no longer with us. You are able to access disconnected accounts here: https://secure.verizon.com/accessmanager/public/c/fu/loginDisconnectedStart?goto= Autopay does not terminate with the disconnection of an account: https://www.verizon.com/support/auto-pay-legal/.

-Melissa

Verizon_Support

Hello, OldGreyhound. So sorry to hear you have ported out one of your numbers but having access to your online account is a must when there is a remaining line. Help is here. Do you still have access to the active line in question? You can attempt set up that line with the online My Verizon account to access the account. Please let us know.

-Natasha

OldGreyhound

I was finally able to get hold of a customer service rep on the phone who was able to give me a port out pin for my second Verizon line.

RMadan

I switched from Verizon to T mobile a month ago. I took screen shots of the balance on verizon app but no one told me to save a copy of the actual verizon bill to claim the payoff balance from T mobile. It has been a nightmare since then to get the copy of verizon bill. I was with verizon for 20 years as a loyal customer but after this terrible experience with verizon I feel I should have left them a long time ago. I have spent over 3 hours with verizon and made 5 phone calls to customer service and every time I am told that the paper copy of the bill will be sent in the mail and it never arrives. Last phone call with them was on Monday Oct 21 and I was told that for sure the bill will arrive on Oct 24 and its not here even on Oct 25 and this was a third request to them, same assurance and bill is never sent. The disconnected account log in option does not work and it does not let you log in any possible way. If this is how verizon treats its customers then it should be ashamed of itself.

Verizon_Support

Oh, wow! We are shocked to see you are not able to get your final bill. We truly value your 20 years of business and would hate for you to have a negative impression of Verizon.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

jabrown2025

I am having the EXACT same issue!! I was with Verizon for 5 years, went to T-Mobile. I've been trying to get my final bill from Verizon to send to T-Mobile, but they have refused to send it by mail and now I'm afraid I've missed the deadline for T-Mobile. Now, Verizon has the nerve to threaten me with collections because of THEIR DELAY!!! Verizon is a bunch of crooks!!

ang35

Gilbert, I am in the same situation. I've tried to login to the disconnected account page and it does not give me access because of "The information you entered doesn't match what we have on file.". It seems the zip code is getting changed/cleared by Verizon and now I can't get to my statements. I also tried directly here: https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/ this also gives an error, apparently not matching on zip code.

I just need my most recent statement, this is so difficult! Please advise how I can get one printed and/or sent to me electronically.

Verizon_Support

@jabrown2025
wrote: I am having the EXACT same issue!! I was with Verizon for 5 years, went to T-Mobile. I've been trying to get my final bill from Verizon to send to T-Mobile, but they have refused to send it by mail and now I'm afraid I've missed the deadline for T-Mobile. Now, Verizon has the nerve to threaten me with collections because of THEIR DELAY!!! Verizon is a bunch of crooks!!

It's a shame you're no longer with us jabrown2025. Even so, I want to help ensure you can get the documentation you need. I'd be happy to look into a reprint of your final bill with you. As part of that, I've sent a Private Message, so I can work on that with you.

-John

bfangmann

RMadan - I am having the same issue! I am litterally in tears with how frustrated I am with Verizon. I've spoken to three different reps about this matter and more from different departments because they can't seem to get me to the correct one. I loved having Verizon, but I am so disgusted with them and their current service. All I want is a copy of my phone payoff bill of $750 and they keep "sending it", but I never receive it. I can't access my account, disconnected account, or get help from one of the corporate locations. I am just so frustrated. We need that money.. We can afford to lose it... I am so upset and at my wits end.

cstamps12

Hello! I ported out of my Verizon account and I am unable to see any final payments I need to make. I would like to just pay off what is owed if that’s possible. Is it possible to get a link to do this? I am unable to login to my previous account using the disconnected method. Any help you can provide I would greatly appreciate

SynthpopAddict

Your final bill should be mailed via snail mail. There's the one-time bill pay site you can use to pay your last bill:

https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/

Verizon_Support

Hi there! While I am sad to hear you have left us, I am happy to guide you in the best direction to make the final payment. I sent you a Private Message with the steps on how to make the payment,

-Nikki

splat2

I moved from Verizon to Visible on Sunday and now I'm unable to login to be able to pay the final bill. I tried logging in on both the normal account login page and through the disconnected account login page, neither worked.

SynthpopAddict

Porting out revokes all access to your Verizon account, and from what I've read elsewhere, the "disconnected account login" doesn't work either. The CS reps say to try using your user ID on the disconnected account site, but I've seen posts saying that doesn't work either. Have you tried paying your bill through the one-time payment site?

https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/

Verizon_Support

Hello splat2, we're sorry to hear you left, however we will continue to provide you with support with your final bill. We understand the importance of making sure no balance is left behind. Once an account is disconnected, online access is no longer available, try using this link to access a disconnected account. https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/ . Let us know if this worked, if not we can provide you with additonal assistance.

~Brian

taffkatie81

I recently switched all of my lines to AT&T and I need to log in to view my last bill. My account no longer exists since I ported my phone numbers over and when I try to log in to the "disconnected" number log in page it tells me that my account is locked. How do I log in to view my final bill? I need to know the payoff amounts because AT&T is paying them off and I cannot go to the next step with them until I have my Verizon bill. I spoke with a representative over the phone a week ago and they told me that they would have a bill mailed to me, but I have received nothing.

BrokenAccount128

I need to log into my account to port my other number. I try to log into my disconnected account through the portal but my account is locked. I do not have access to either phone number on my account. please help this is super annoying.

jackalope820

I am a loyal customer of over 14 years. Going through a divorce and moving to AT&T for now. I need a copy of my final bill and despite 3 phone calls to customer service and going in person to a store and asking for a manager no one will give me a copy of my final bill. They have said they are going to mail it but that is not timely enough for my new carrier. This is insane after paying $200/mo for 14 years that I can't even get a copy of my final bill. Unable to login to MyVerizon via any of the available options. Please help.

Verizon_Support

Hello taffkatie81, we're sorry to hear that we lost your preference. We understand the importance of still being able to access your online account. You can still sign in to your account with the user id (not the phone number) and the password you set up on the account. The account is still active for 60 days after the account has been disconnected.

~Ivone

Verizon_Support

We are sorry to read that we lost your preference. In this case, when your account is closed, you will receive a final paper bill once your account has been disconnected.

~Freddy

farrogrown

What will it take to get a copy of my final bill this week?

I disconnected my Verizon service two weeks ago and received an email with my final balance (over $3000 due to device repayments). This email included a link to view the bill online through my My Verizon account. However, whatever I do, I cannot access my final bill / invoice. I have tried every browser, several mobile devices, and even went to a store, but have still not found a copy of my bill.

The most frustrating part has been the runaround--customer service told me that they'd send me my bill in the mail, but that I could go to a corporate store and they'd print it out for me. The corporate store initially said they'd print my bill (at an eye-watering $15 per page) but then backtracked and said they couldn't access my account at all.

The corporate store gave me the number of Verizon's Financial Services team, whom they said would be able to email me my bill. Financial Services said that they can't do it, but that customer service 100% should be able to do so, and transferred me while saying "they'd explain the full situation in advance" and make sure this new rep could help. Of course, this new rep had no idea what was going on and was unable to do anything except parrot what the first rep said: that they could only mail a bill to my address on file and that a store should be able to help me faster.

This, of course, is ridiculous--my payment will likely come due before the invoice arrives in the mail and I should be allowed to see what I'm being charged for before I'm forced to pony up thousands of dollars. This really should be a fairly cut-and-dried request, but it's impressive to see how difficult Verizon has made something as simple as viewing your own cell phone bill.

Even before I disconnected my line, I was having issues accessing my account on any device except one mobile phone--and now even that access is gone (I was told I had to de-register and re-register all my devices which sounds like a time-consuming nightmare).

This whole process has been a headache and a half and is a large part of why I switched to T-Mobile. How this issue is handled will determine whether I ever come back...

THOMCB56

Sounds like a big mess. You need to keep calling until someone can email an invoice to you. I don't see how anyone can help you here. I wouldn't bother going to a store for something like that.

Verizon_Support

We are so sorry this has been your experience, and would be glad to help you here. I am sending you a private message now.

-Jaquetta

Verizon_Support

Hello farrogrown, this is definitely not the experience we want to hear you are having when it comes to reviewing your bill. It should not take more than a contact attempt with us to get it resolved. Please try using any of the methods in this link to access your bill or send a PM via this platform to further help you.

https://www.verizon.com/expresspay/#/auth

-Luis

jstrack

I recently changed carriers and Verizon immediately cut me off from the app. No problem, until I receive an email stating that a final payment is due.

I was unable to pay my final bill through the app, so I had to call Verizon to process my final payment.

Lo and behold, I received an email stating that my final payment was completed however, because I ask for assistance, since I was cut off from the app, they charged me Ten Dollars ($10.00) to have a Verizon rep process my payment.

How much do they make forcing you to ask for help by cutting you off the app and then charging you without notification? Unbelievable. And yes, I will be spreading the word to everyone I know and social media as quickly as possible.

jbistrov

I have been a loyal Verizon customer for over 30 years, but switched from Verizon to AT&T. I have been caught in this never-ending loop of trying to get my last detailed bill. I've called Verizon on three separate occasions requesting my bill. Each representative promised to send me the bill by mail in 3-5 days, but that bill, of course, never arrived. I've tried to log in for disconnected users, but that, of course, failed as well. My bill is paid in full, and I just need a copy of it.

I'll be wasting another two hours today on the phone trying to get my bill. I'm not sure why emailing bill is not an option, other than they just don't want you to have that last bill. I am so disappointed in this experience.

SynthpopAddict

I don't know why they can't send an email to you either, but I've read it's just not possible. Your final bill(s) should arrive via snail mail and the bill has to generate at the end of the billing cycle since you were postpaid, before it gets mailed. I'd check that Verizon has the correct mailing address, as sometimes the "Address 1" and "Address 2" line thing causes an apartment or suite number to be omitted, if "Address 2" was filled out. I get around this problem by making sure I have my street address entered on "Address 1" only, as I've seen this problem happening elsewhere.

Some people have reported that going to a corporate Verizon store has worked for getting a bill printed, but that doesn't always work either as I've also read of others not being able to get store employees to print bills.

There's conflicting information about the whole disconnected account login thing. I saw the URL was changed recently, and am not sure if the one below works, or maybe neither of the URLs works. Someone posted this only works for 30 days upon porting out. After that, you have to use the one time bill pay site to view anything.

Disconnected account login (may or may not work, can only use for 30 days after leaving if it does work):

https://login.verizonwireless.com/accessmanager/public/c/fu/loginDisconnectedStart?goto=

One time bill pay site:

https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/

jfbrugge84

I can not gain access to visually see my final bill, and need to the information so my new carrier can pay off the remaining amount for the phone. Of course Verizon is making this next to impossible to receive. Locked out of online account, does not recognize me for the Disconnected Line login, in store people do not have access, and over the phone they can not share anything because I can't verify anything due to my account no longer existing. Finally was able to get them to send it in the mail, and of course it has been over a month and it still has not come yet.

Absolute joke of a company, but I am sure they could care less.

Verizon_Support

I'm sorry to see that you are experiencing issues with paying your final bill. You can visit us here: http://spr.ly/66074JlLd; and you will see several options for information needed to pay the final bill.

-Joe

Verizon_Support

We definitely want to make sure that you have all the information you need to get to your new carrier, jfbrugge84. We can resend the paper bill if you'd like; I'm sending you a private message now so we can get things taken care of.

-Cait

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