Ported out; Can't access account for remaining phone

[OldGreyhound]

I ported out one of my two Verizon wireless numbers and can no longer access my account for the remaining number.  Attempts to use the "access to a disconnected account" just put me into a loop that continues to ask me to sign in.  I thought I had an account for the second phone, but that doesn't seem to work either.  How do I access my remaining Verizon phone?

[vzw_customer_support]

Hello taffkatie81, we're sorry to hear that we lost your preference. We understand the importance of still being able to access your online account. You can still sign in to your account with the user id (not the phone number) and the password you set up on the account. The account is still active for 60 days after the account has been disconnected. 

 

~Ivone

[vzw_customer_support]

We are sorry to read that we lost your preference. In this case, when your account is closed, you will receive a final paper bill once your account has been disconnected. 

~Freddy

[jackalope820]

I am a loyal customer of over 14 years.  Going through a divorce and moving to AT&T for now.  I need a copy of my final bill and despite 3 phone calls to customer service and going in person to a store and asking for a manager no one will give me a copy of my final bill.  They have said they are going to mail it but that is not timely enough for my new carrier.  This is insane after paying $200/mo for 14 years that I can't even get a copy of my final bill.  Unable to login to MyVerizon via any of the available options.  Please help.

[BrokenAccount128]

I need to log into my account to port my other number. I try to log into my disconnected account through the portal but my account is locked. I do not have access to either phone number on my account. please help this is super annoying.

[farrogrown]

What will it take to get a copy of my final bill this week?

I disconnected my Verizon service two weeks ago and received an email with my final balance (over $3000 due to device repayments). This email included a link to view the bill online through my My Verizon account. However, whatever I do, I cannot access my final bill / invoice. I have tried every browser, several mobile devices, and even went to a store, but have still not found a copy of my bill. 

The most frustrating part has been the runaround--customer service told me that they'd send me my bill in the mail, but that I could go to a corporate store and they'd print it out for me. The corporate store initially said they'd print my bill (at an eye-watering $15 per page) but then backtracked and said they couldn't access my account at all. 

The corporate store gave me the number of Verizon's Financial Services team, whom they said would be able to email me my bill. Financial Services said that they can't do it, but that customer service 100% should be able to do so, and transferred me while saying "they'd explain the full situation in advance" and make sure this new rep could help. Of course, this new rep had no idea what was going on and was unable to do anything except parrot what the first rep said: that they could only mail a bill to my address on file and that a store should be able to help me faster. 

This, of course, is ridiculous--my payment will likely come due before the invoice arrives in the mail and I should be allowed to see what I'm being charged for before I'm forced to pony up thousands of dollars. This really should be a fairly cut-and-dried request, but it's impressive to see how difficult Verizon has made something as simple as viewing your own cell phone bill. 

Even before I disconnected my line, I was having issues accessing my account on any device except one mobile phone--and now even that access is gone (I was told I had to de-register and re-register all my devices which sounds like a time-consuming nightmare). 

This whole process has been a headache and a half and is a large part of why I switched to T-Mobile. How this issue is handled will determine whether I ever come back... 

[THOMCB56]

Sounds like a big mess.  You need to keep calling until someone can email an invoice to you.  I don't see how anyone can help you here.  I wouldn't bother going to a store for something like that.

[vzw_customer_support]

We are so sorry this has been your experience, and would be glad to help you here. I am sending you a private message now.

-Jaquetta

[vzw_customer_support]

Hello farrogrown, this is definitely not the experience we want to hear you are having when it comes to reviewing your bill. It should not take more than a contact attempt with us to get it resolved. Please try using any of the methods in this link to access your bill or send a PM via this platform to further help you.


https://www.verizon.com/expresspay/#/auth

-Luis

[vzw_customer_support]

We are still with you, and wanted to see if you still needed assistance. If so, please let us know, we would love to help. ~Pam

[jstrack]

I recently changed carriers and Verizon immediately cut me off from the app.   No problem, until I receive an email stating that a final payment is due.

I was unable to pay my final bill through the app, so I had to call Verizon to process my final payment.

Lo and behold, I received an email stating that my final payment was completed however, because I ask for assistance, since I was cut off from the app,  they charged me Ten Dollars ($10.00) to have a Verizon rep process my payment.

How much do they make forcing you to ask for help by cutting you off the app and then charging you without notification?  Unbelievable.  And yes, I will be spreading the word to everyone I know and social media as quickly as possible.

[jbistrov]

I have been a loyal Verizon customer for over 30 years, but switched from Verizon to AT&T. I have been caught in this never-ending loop of trying to get my last detailed bill. I've called Verizon on three separate occasions requesting my bill. Each representative promised to send me the bill by mail in 3-5 days, but that bill, of course, never arrived. I've tried to log in for disconnected users, but that, of course, failed as well. My bill is paid in full, and I just need a copy of it.

I'll be wasting another two hours today on the phone trying to get my bill.  I'm not sure why emailing bill is not an option, other than they just don't want you to have that last bill. I am so disappointed in this experience. 

[SynthpopAddict]

I don't know why they can't send an email to you either, but I've read it's just not possible.  Your final bill(s) should arrive via snail mail and the bill has to generate at the end of the billing cycle since you were postpaid, before it gets mailed.  I'd check that Verizon has the correct mailing address, as sometimes the "Address 1" and "Address 2" line thing causes an apartment or suite number to be omitted, if "Address 2" was filled out.  I get around this problem by making sure I have my street address entered on "Address 1" only, as I've seen this problem happening elsewhere.

Some people have reported that going to a corporate Verizon store has worked for getting a bill printed, but that doesn't always work either as I've also read of others not being able to get store employees to print bills.

There's conflicting information about the whole disconnected account login thing.  I saw the URL was changed recently, and am not sure if the one below works, or maybe neither of the URLs works.  Someone posted this only works for 30 days upon porting out.  After that, you have to use the one time bill pay site to view anything.

Disconnected account login (may or may not work, can only use for 30 days after leaving if it does work):

https://login.verizonwireless.com/accessmanager/public/c/fu/loginDisconnectedStart?goto=

One time bill pay site:

https://www.verizon.com/digital/nsa/nos/ui/payment/otp/login#/

[jfbrugge84]

I can not gain access to visually see my final bill, and need to the information so my new carrier can pay off the remaining amount for the phone.  Of course Verizon is making this next to impossible to receive.   Locked out of online account, does not recognize me for the Disconnected Line login, in store people do not have access, and over the phone they can not share anything because I can't verify anything due to my account no longer existing.  Finally was able to get them to send it in the mail, and of course it has been over a month and it still has not come yet.

Absolute joke of a company, but I am sure they could care less.

[vzw_customer_support]

I'm sorry to see that you are experiencing issues with paying your final bill. You can visit us here: http://spr.ly/66074JlLd;  and you will see several options for information needed to pay the final bill.

-Joe

[vzw_customer_support]

We definitely want to make sure that you have all the information you need to get to your new carrier, jfbrugge84. We can resend the paper bill if you'd like; I'm sending you a private message now so we can get things taken care of. 

-Cait